Career Opportunity: IT Support Specialist (Information Technology Management) at Federal Court

IT Support Specialist: If you’re looking to jumpstart or advance your career in information technology with a meaningful role that supports the judicial system, this could be your chance. The U.S. District Court — Western District of Wisconsin is accepting applications for a full-time IT Support Specialist to join their IT team in Madison, Wisconsin. This role offers a stable federal career with excellent opportunities to work with diverse technologies used across the court system.

Job Overview

The position of Information Technology Support Specialist falls under the Information Technology Management (2210) job series, with the federal pay levels CL-25 to CL-26. This role is full-time and permanent, and the court also offers telework eligibility as per its policy.

Location: Madison, WI
Salary Range: $48,890 to $87,482 per year
Work Schedule: Full-time
Appointment Type: Permanent, Excepted Service
Application Window: July 7, 2025 – July 6, 2026
Remote: No (Telework eligible)
Security: Position requires suitability fitness and a background check
Travel: Not required
Relocation Expenses: Not reimbursed

This role is open to U.S. citizens, nationals, and individuals who owe allegiance to the United States.

Key Responsibilities

As an IT Support Specialist, you’ll be at the forefront of providing technical assistance to judges, chambers staff, and court personnel. Your daily work will involve:

Troubleshooting and resolving problems with desktops, laptops, mobile devices, and courtroom technology.
Supporting audio/visual systems and digital recording software in courtrooms.
Acting as the primary point of contact for technical help—whether in person, by phone, or via email.
Preparing and setting up equipment such as phones, printers, scanners, projectors, and other peripherals.
Deploying and testing hardware and software before implementation.
Assisting users with office applications such as word processing, email, browsers, and other essential tools.
Educating and training staff on the effective use of court hardware and applications.
Supporting broader IT administrative tasks and collaborating with the IT team on networking and audiovisual tasks.
Working with key technologies including Microsoft Office 365, Active Directory, Exchange, SharePoint, and virtualization tools.

This role gives you a hands-on opportunity to work with a wide range of modern technologies while supporting the mission of the federal judiciary.

Required Qualifications

To be considered for this role, candidates must meet specific competencies and have practical experience:

For CL-25 Level

Solid understanding of current technology, hardware maintenance, and common software applications.
Basic knowledge of IT security practices.
Experience troubleshooting and deploying hardware, including desktops, laptops, printers, and peripherals.
Familiarity with end-user applications like Windows 10/11, Microsoft Office 365, Adobe Acrobat, and modern web browsers.
Ability to communicate effectively and translate technical issues into easy-to-understand terms.
Skill in training users and providing technical guidance.

For CL-26 Level

In addition to the above, candidates should demonstrate:

Ability to analyze and implement IT solutions considering both hardware and software issues.
Broader experience with operating systems, servers, and workstation products.
Strong problem-solving skills and the ability to evaluate technical options.

Preferred Qualifications

While not mandatory, the Court prefers candidates who have one or more of the following:

IT certifications (Microsoft, Cisco, Linux, etc.)
A Bachelor’s degree in Information Technology, Computer Science, or a related field
Experience with scripting languages such as PowerShell or Python
Familiarity with federal judiciary operations or court systems

Personal Attributes They Seek

Success in this position isn’t only about technical skills. The U.S. District Court values IT professionals who demonstrate:

Strong interpersonal and teamwork skills
Professional communication abilities
High ethical standards
A proactive and organized work style
The ability to stay calm and effective under pressure
Self-motivation and the capacity to work independently

How to Apply for IT Support Specialist

To submit your application, you’ll need:

A complete federal resume
A cover letter
Reference information
The Judicial Branch Federal Employment Application (AO78)

Applications are submitted through the official job announcement portal, and first consideration will be given to applicants who apply by July 21, 2025.

This IT Support Specialist position is an excellent opportunity for tech professionals who want to serve within the federal judiciary while gaining valuable experience with modern technologies and end-user support. If you enjoy helping others solve technical problems and thrive in a collaborative environment, this could be the ideal next step in your IT career.