TyPes OF BENCHMARKING The benchmarking can be classified into two categories: Based on the object to be benchmarked, and Based on the organisations against whom one is benchmarking. Classification Based on the Object to be...
Category - Management
✔ The word ‘benchmark’ is a reference or measurement standard used for comparison. Benchmarking is the process of determining who is the very best, who sets the standard, and what that standard is. ✔ Benchmarks and...
Benchmarking Process There are many versions of benchmarking steps used by very successful organisations. The AT & T company has 12 steps, Xerox uses 10 , Alwa has 6 , and others recommend 7 or 8 steps. Thus organisations...
Control Chart What is it? ✓ A control chart, invented by Walter A. Shewart, is the most widely used tool in statistical process control (SPC). ✓ The control chart is a graph that displays data taken over time and the...
INTRODUCTION ✔ In addition to the seven basic quality tools described in the previous chapter, the ‘new’ seven management tools are also widely used by the managers for quality management. ✔ The seven basic quality tools...
What is it? ✔ A flow chart, also known as process flow chart, flow diagram, and process deployment flow, is a diagrammatic view of the various steps in sequential order that form an overall process in an organisation. ✔ Flow...
Check Sheet (Data Collection Sheet) What is it? ✔ A check sheet , also known as tally sheet, is a form for systematic data gathering and registering to get a clear view of the facts. ✔ It is used to keep track of how often...
Histogram What is it? ✔ A histogram is a bar chart/diagram showing a distribution of variable quantities or characteristics. ✔ It is a graphical display of the frequency distribution of the numerical data. ✔ The data are...
Pareto Diagram What is it? ✔ A Pareto diagram is a diagnostic tool commonly used for separating the vital few causes that account for a dominant share of quality loss. ✔ This tool is named after Wilfredo Pareto, the Italian...
CAUSE ANd EfFECT DIAGRAM (OR FISHBONe DIAGRAM) What is it? ✔ The cause and effect (CE) diagram is a graphical-tabular chart to list and analyze the potential causes of a given problem. ✔ The cause and effect diagram is also...
