September 2022

Roles, norms and status have a significant impact on groups behaviour. Let us review the influence of each. Roles When a person plays out his/ her role as it is supposed to be played, it improves the ability of others to predict the behaviour of the role incumbent. We can predict an individual’s behaviour in

When faced with a complex problem, most people respond by reducing the problem to a level at which it can be readily understood. This is because the limited information processing capability of human beings makes it impossible to assimilate and understand all the information necessary to optimize. So people satisfy themselves that is, they seek

Define the problem : The model begins by defining the problem. A problem exists when there is a discrepancy between an existing and a desired state of affairs. Many poor decisions can be traced to the decision maker overlooking a problem or defining the wrong problem Identify the decision criteria : He or she needs

People in organizations are always judging each other. Managers must appraise their employees performances. We evaluate how much effort our co-workers are putting into their jobs. When a new person joins a work team, he or she is immediately “sized up” by the other team members. In many cases, these judgments have important consequences for

We use a number of shortcuts when we judge others. Perceiving/interpreting what others do is burdensome. As a result, individuals develop technique for making the task more manageable. These techniques are frequently valuable they allow us to make accurate perceptions rapidly and provide valid data for making predictions. However, they are not foolproof. They can

A number of factors operate to shape and sometimes distort perception. These factors can reside in the perceiver, in the object or target being perceived, situation in the context of which the perception is made. The Perceiver When an individual looks at a target and attempts to interpret what he or she sees, that interpretation